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Reserve at Thornton I & II Logo


4.08

| 78 Reviews


9700 Welby Road, Thornton CO 80229

888-907-6210

http://www.liveatreserveatthorntonapts.com


See why our residents are raving! Our Thornton, Colorado, apartment ratings showcase the benefits and rewards of living in our thriving community. Here, we value all our resident’s voices and can't wait for you to see our apartments for yourself. Our apartments offer an incredible location with close access to various popular attractions. If you have any comments or suggestions, please let us know! We appreciate the feedback, good or bad. Join Reserve at Thornton I & II Apartments in Thornton, Colorado today.


Reviews List

D

I’ve lived in these apartments basically my whole life, and unfortunately the same leaking issue has happened multiple times over the years. Every time, we’re told it’s been fixed, but somehow it always ends up happening again. When the leaks happen, there’s a musty smell throughout the room and it becomes really frustrating having to deal with the same problem over and over. This time the leak ended up damaging my TV, and the last time it damaged my bed. At some point, temporary fixes just aren’t enough when residents’ personal property keeps getting ruined. The maintenance workers themselves have always been respectful and tried to help, but management seriously needs to address the actual source of the issue instead of continuing to patch it up temporarily. What makes it even more frustrating is that the rent continues to increase while the same problems keep happening year after year. Another issue is the trash around the garbage bins. A lot of the time trash ends up piled outside of them, which makes the area look dirty and smell bad. Management could stay on top of it better, but the community also needs to do their part instead of leaving trash outside the dumpsters and being lazy. After dealing with this for so long, it’s exhausting having the same issues repeatedly happen with no real long-term solution. Personally, I would not consider moving here.

DaniMarie Garcia

May 12, 2026

T

Bryan was quick and awesome when my door handle broke on me on a Saturday. He was at my door ready to get it fixed within 5 minutes of my call! I couldn’t ask for a more dependable maintenance member!

Tony

April 17, 2026

D

David Ibarra

April 15, 2026

T

I had an issue with my door handle and Bryan came through quickly to get it fixed for me. Didn’t even take him 5 minutes to get here and figure out the issue and get me a new door handle installed!

Tony Moreno

April 11, 2026

B

My kids love it here and my son made a lot of friends

Brittany Taylor

March 24, 2026

K

I been here 2 years and I have to say the maintenance Eli and also Danny are absolutely amazing they always come through in good timing for all of my maintenance needs from leaking pipes electrical issues or things around the building thank you maintenance.

Kaci

January 30, 2026

m

I like it hear

mark dix

January 26, 2026

A

I now sleep well and have less worries after leaving that place. We lived there for 3 years and maintenance only addressed one issue—and didn’t even fix it correctly. I basically had to act as Eli’s secretary, constantly texting and calling (which I hated) just to remind him to fix a leak. We lived in apt 516 and our electric bill was always over $120/month, even when we were gone for weeks on vacation. We use about the same amount of electricity now and pay $60–80, so watch out. Valerie and Edwin were unprofessional and disorganized. They will NOT refund your deposit, unless you show proof and make them- keep copies of everything, as this will help you. Their rent portal would randomly stop working, forcing us to pay with certified funds. Keeping receipts, again, saved us after they tried double-charging rent (there were others in line with the same issue). They also lost our application twice. The worst part was the leaks and walls (& bathroom ceiling) literally falling apart, while maintenance gaslit me saying 40% humidity was “normal.” They’d do “inspections”, take notes, and never follow up—not even to change smoke detector batteries. You basically have to do maintenance yourself or chase them daily, which is a job itself, in addition to our jobs. What finally pushed us out was a dead fox left on the property. I was told multiple times it would be handled, again working as their secretary, and it never was. Maintenance literally went to look at the fox and left. No follow-up and constant gaslighting saying they’d fix everything and never following through. I came to write this because I was told they increased rent to $1800 (we paid $1600 for 2 bed/2baths about a year ago). I know they have been cynical enough to increase rent in the past and literally do less. Please be careful and keep records of everything! If you can, prioritize your peace of mind and avoid this place. I see people surprised by the lack of professionalism and disorganization - it’s been like this for years, and nothing ever improved. We applied for a 2 bedroom and were given a 3 bedroom- so we had to ask again for the 2 bedroom & were forced to pay 3-bed deposit haha. Insane, but they “could not” adjust the deposit amount since “we chose” a different unit. They’ll never own their mistakes. It’s a mess so trust the red flags. Lastly, the only good thing there were our neighbors and friends. That was it.

Alexandra “Ac”

January 14, 2026

f

I just want to say thanks to bryan is above and beyond for keeping up these enclosures nice and clean keep up the good work 👏

fvasquez5241

December 24, 2025

E

Unprofessional and Dishonest Experience – Still Waiting on Deposit Refund I’m writing this review to warn others about the extremely unprofessional and misleading experience my fiancé and I had with this apartment complex, specifically dealing with Blanca. From the very beginning, communication was inconsistent and unorganized. Blanca showed us one unit, only to later say it was no longer available. She then tried to switch us to a completely different unit without giving clear details or any sense of honesty or urgency. Every step of the process felt like we were being misled or kept in the dark. We reached out multiple times for updates — through calls, emails, and in person — and were repeatedly ignored or brushed off. When we decided to withdraw our application due to how poorly everything was handled, Blanca assured us that our deposit would be refunded. It’s now been weeks, and not only have we not received it, but we’ve also received zero follow-up or accountability from her or anyone else in the office. This experience has been frustrating, unprofessional, and completely disrespectful of our time and money. I strongly advise anyone considering this place to think twice before applying or trusting Blanca’s word. There’s a clear lack of transparency and professionalism here, and it’s disappointing to see how easily they disregard their applicants once they have your money. Until this issue is resolved and we receive our refund, I’ll continue to share our experience so others can avoid going through the same headache.

Estephanie Rosas

November 13, 2025

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