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Reserve at Thornton I & II Logo


4.07

| 82 Reviews


9700 Welby Road, Thornton CO 80229

888-907-6210

http://www.liveatreserveatthorntonapts.com


See why our residents are raving! Our Thornton, Colorado, apartment ratings showcase the benefits and rewards of living in our thriving community. Here, we value all our resident’s voices and can't wait for you to see our apartments for yourself. Our apartments offer an incredible location with close access to various popular attractions. If you have any comments or suggestions, please let us know! We appreciate the feedback, good or bad. Join Reserve at Thornton I & II Apartments in Thornton, Colorado today.


Reviews List

m

I like it hear

mark dix

January 26, 2026

A

I now sleep well and have less worries after leaving that place. We lived there for 3 years and maintenance only addressed one issue—and didn’t even fix it correctly. I basically had to act as Eli’s secretary, constantly texting and calling (which I hated) just to remind him to fix a leak. We lived in apt 516 and our electric bill was always over $120/month, even when we were gone for weeks on vacation. We use about the same amount of electricity now and pay $60–80, so watch out. Valerie and Edwin were unprofessional and disorganized. They will NOT refund your deposit, unless you show proof and make them- keep copies of everything, as this will help you. Their rent portal would randomly stop working, forcing us to pay with certified funds. Keeping receipts, again, saved us after they tried double-charging rent (there were others in line with the same issue). They also lost our application twice. The worst part was the leaks and walls (& bathroom ceiling) literally falling apart, while maintenance gaslit me saying 40% humidity was “normal.” They’d do “inspections”, take notes, and never follow up—not even to change smoke detector batteries. You basically have to do maintenance yourself or chase them daily, which is a job itself, in addition to our jobs. What finally pushed us out was a dead fox left on the property. I was told multiple times it would be handled, again working as their secretary, and it never was. Maintenance literally went to look at the fox and left. No follow-up and constant gaslighting saying they’d fix everything and never following through. I came to write this because I was told they increased rent to $1800 (we paid $1600 for 2 bed/2baths about a year ago). I know they have been cynical enough to increase rent in the past and literally do less. Please be careful and keep records of everything! If you can, prioritize your peace of mind and avoid this place. I see people surprised by the lack of professionalism and disorganization - it’s been like this for years, and nothing ever improved. We applied for a 2 bedroom and were given a 3 bedroom- so we had to ask again for the 2 bedroom & were forced to pay 3-bed deposit haha. Insane, but they “could not” adjust the deposit amount since “we chose” a different unit. They’ll never own their mistakes. It’s a mess so trust the red flags. Lastly, the only good thing there were our neighbors and friends. That was it.

Alexandra “Ac”

January 14, 2026

f

I just want to say thanks to bryan is above and beyond for keeping up these enclosures nice and clean keep up the good work 👏

fvasquez5241

December 24, 2025

E

Unprofessional and Dishonest Experience – Still Waiting on Deposit Refund I’m writing this review to warn others about the extremely unprofessional and misleading experience my fiancé and I had with this apartment complex, specifically dealing with Blanca. From the very beginning, communication was inconsistent and unorganized. Blanca showed us one unit, only to later say it was no longer available. She then tried to switch us to a completely different unit without giving clear details or any sense of honesty or urgency. Every step of the process felt like we were being misled or kept in the dark. We reached out multiple times for updates — through calls, emails, and in person — and were repeatedly ignored or brushed off. When we decided to withdraw our application due to how poorly everything was handled, Blanca assured us that our deposit would be refunded. It’s now been weeks, and not only have we not received it, but we’ve also received zero follow-up or accountability from her or anyone else in the office. This experience has been frustrating, unprofessional, and completely disrespectful of our time and money. I strongly advise anyone considering this place to think twice before applying or trusting Blanca’s word. There’s a clear lack of transparency and professionalism here, and it’s disappointing to see how easily they disregard their applicants once they have your money. Until this issue is resolved and we receive our refund, I’ll continue to share our experience so others can avoid going through the same headache.

Estephanie Rosas

November 13, 2025

T

Current resident and honestly I am extremely upset with the way the management run the office as of late. They close at 5pm and I went over there at 4:44pm to find the doors locked and no one in the building (this occured 10/2/25). I called them twice that day to discover no phones answered. I decided to try again after I got off work 10/3/25 and I even called while I was on my breaks at work more then 5 times to receive no response again. Well it was 4:15 pm on 10/4/25 and I go there to discover the doors locked AGAIN and the sign flipped to close. This is a disregard for your residents and EXTREMELY RUDE. I work 54 hours a week and my time is valuable and it's so disrespectful to me. I have a very important matter to discuss with the management at the office and they can't even respect their residents time and wait until 5 pm to leave the building. As for the apartments, they are nice but the management is terrible, the maintenance are very wonderful but they are definitely overworked, and a lot of the residents here don't give a hoot about the property (they put their trash any dang place near the trashcan instead of in which makes the maintenance have to fix it and that makes them even slower). I've been living here for about 3 years for reference.

The Retro Reader

October 04, 2025

M

I scheduled an online tour for 3pm 9/29/25. I Showed up to the property for the tour and the leasing agent who was there was helping another customer. The leasing agent walked out of the building asked us how she could help us. We answered and said we made an online appointment. She then proceeded to say they don’t take online appointments for tours. So why have that as an option???? She then said you have to qualify for these apartments, and you have to make a certain amount to qualify asking us if we work 40 hours, again she’s saying this when we’re here to tour an apartment not sign a lease. From the get go she assumed we didn’t make enough, which we do. Yet again we haven’t even seen what they look like or been toured or even applied. She then told us to wait for her to tour the other customer. I would have been willing to wait but I felt that this was very unprofessional and disrespectful and I will not be touring or applying for any apartments based off that interaction.

Mason luna

September 29, 2025

T

The new managment is terrible, the company that bought the apartment have no clue what they're doing. For some reason they have tried multiple times to say that I owe money that I definitely do not owe, even though I have shown them receipts from every rental payment I have made.

Thomas Hernandez

August 25, 2025

T

The new manager is terrible. There was also a stabbing a few days ago that we had no idea about. These apartments used to be a great place to live

Thomas Hernandez

August 25, 2025

T

Thomas Hernandez

August 25, 2025

D

If you decide to live on a bottom or second unit, don’t bother complaining about your upstairs neighbors running around and stomping around and making your bathroom and kitchen shake while slamming their doors at all hours of the day and night, not to mention throwing their trash and clothes on your balcony. Someone has also been leaving their trash bags by my door, which is just nasty and lazy, considering the trash dump is literally just across the street. Management won’t do anything about this. If you want to live amongst dirty, slobs, this is the place for you. Enjoy the person in their car playing their loud, annoying circus music on a Tuesday at midnight. *EDIT I was asked to provide an email detailing everything that’s been going on with my upstairs neighbors, which I did, and I never received a response back so you at the office can quit pretending like you care with your faux response to this review lol

Dee

June 11, 2025

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